Terms and Conditions
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Mallorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
VAT: ESZ0553539J
Contact: support@holisticberlin.com
General Terms and Conditions of holisticberlin
§1 Applicability to entrepreneurs and definitions
(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity (§ 13 BGB).
§2 Formation of a contract, storage of the contract text
(1) The following provisions regarding the conclusion of contracts apply to orders placed via our online shop .
(2) In the event of the conclusion of the contract, the contract shall be with
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Mallorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
VAT: ESZ0553539J
Contact: support@holisticberlin.com
came about.
(3) The presentation of goods in our online shop does not constitute a legally binding offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase agreement.
(4) Upon receipt of an order in our online shop, the following provisions shall apply: The consumer submits a binding offer to enter into a contract by successfully completing the order procedure provided in our online shop.
The ordering process consists of the following steps:
1) Selection of the desired goods
2) Confirm by clicking the "Order" buttons
3) Checking the information in the shopping cart
4) Clicking the "Checkout" button
5) Login to the online shop after registration and entry of login details (email address and password).
6) Review and/or correct the entered data.
7) Binding submission of the order by clicking the "order subject to payment" or "buy" button
Before submitting the order, the customer can review their information and correct any errors by clicking the "Back" button in their web browser. Alternatively, they can cancel the order process by closing the browser. We will immediately confirm receipt of the order with an automatically generated email ("Order Confirmation"). This email constitutes our acceptance of your offer.
(5) Storage of the contract text for orders placed via our online shop: We will send you the order details and our terms and conditions by email. You can also view the terms and conditions at any time at https://www.holisticberlin.com/agb. For security reasons, your order details are no longer accessible via the internet.
§3 Prices, shipping costs, payment, due date
(1) The prices quoted include statutory VAT and other price components. Shipping costs may be added.
(2) The consumer has the option of paying by prepayment/instant bank transfer, PayPal and credit card.
(3) If the consumer has chosen to pay in advance, he is obliged to pay the purchase price immediately after conclusion of the contract.
§4 Delivery
(1) Unless we have clearly stated otherwise in the product description, all items we offer are ready for immediate shipment. Delivery usually takes place within 3-5 working days. The delivery period begins, in the case of payment in advance, on the day after the payment order is issued to the bank responsible for the transfer, and in the case of all other payment methods, on the day after the contract is concluded. If the last day of the delivery period falls on a Saturday, Sunday, or public holiday at the delivery location, the period ends on the next working day.
(2) In the case of a sale involving shipment, the risk of accidental loss or accidental damage to the goods sold shall not pass to the buyer until the goods are handed over to the buyer.
§5 Retention of Title
We retain ownership of the goods until the purchase price has been paid in full.
****************************************************************************************************
§6 Right of withdrawal of the customer as a consumer:
Right of withdrawal for consumers
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Mallorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
You must inform us of your decision to withdraw from this contract by means of a clear statement. You can use the attached model withdrawal form, but this is not mandatory.
Consequences of revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
End of the cancellation policy
****************************************************************************************************
§7 Cancellation form
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To:
Daniela Mellis
41 Carrer Sant Llorenc
07530 Sant Llorenc
Mallorca
Balearic Islands
Spain
Contact : support@holisticberlin.com
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only for notifications on paper)
__________________
Date
__________________
(*) Delete as appropriate.
§8 Warranty
The statutory warranty regulations apply.
§9 Contract Language
The only language available for the contract is German.
****************************************************************************************************
§10 Contact
please write to
Email: support@holisticberlin.com
§11 Exchange
Reduced-price items are excluded from exchange.
Goods to be exchanged (unopened) will be settled with a store credit (merchandise voucher).
****************************************************************************************************
Terms and Conditions as of April 2025