Cancellation policy
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement sent via email to support@holisticberlin.com . You may use the attached model withdrawal form, but this is not obligatory.
Consequences of revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
End of the cancellation policy
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§7 Cancellation form
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it via email to support@holisticberlin.com)
To:
Daniela Mellis
Carrer Sant Llorenc 41
07530 Sant Llorenc
Mallorca
Balearic Islands
Spain
Contact: support@holisticberlin.com
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only for notifications on paper)
__________________
Date
__________________
(*) Delete as appropriate.
§8 Warranty
The statutory warranty regulations apply.
§9 Contract Language
The only language available for the contract is German.
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